Hilary Rosen gets a Lesson in Social Media from Ann Romney

You got to hand it to @AnnDRomney — she played Hilary Rosen masterfully with her use of social media.  At 10:17 pm EDT, she had not made a single tweet.  Then at 10:18, she wrote:

And then all heck broke loose.  Here’s a chart of the number of tweets that talked about Ann over the next 24 hours:

Click to enlarge chart

A huge spike over 3000 tweets per hour during the 11pm (EDT) hour of the day, only settling down around 2am before staring to climb back up again around 8am, making it back to over 2500 TPH by mid morning.

And what was everyone talking about? Here’s a list of the most frequently appearing words in those tweets:

Click on image to see larger version

You wouldn’t have to guess too hard what the topic was.  Of course, almost 10% of the tweets were a re-tweet of Ann’s first message.  Talk about Klout!

There weren’t any distinctive pattern of hash tags, and the people most mentioned in the tweets are the obvious ones — Hilary Rosen was mentioned in over 20% of the Tweets.

Of course Hilary got an amazing boost of popularity/notoriety as well:

Click on image to enlarge

Interestingly, there were just about as many tweets mentioning @hilaryr as @anndromney, even though each only appeared in about 20% of the tweets mentioning the other.

I don’t want to weigh in on the controversy, but I will say this.  From never having tweeted before, Ann Romney has done incredibly well to shape and define the debate using Twitter.  I saw both of them on TV yesterday, and Ann looked poised and in control while Hilary looked like the kid who was being dragged to the neighbor’s house to apologize for TPing the yard. My advice to Hilary: It’s good you said you’re sorry but stop trying to rephrase what you said in a way that you think will pass muster.  It just looks like you’re only sorry you got caught.

Personal bias disclaimer: I thought Hilary was trying to destroy the internet in the 90s by leading the RIAA in attacking everything that might pose a risk to the music industry. Schadenfreude ist die schönste Freude.

Criminals Target Innocent Pinterest Users Based Upon What They Like To Pin

Pinterest has taken off like wildfire, reportedly reaching 10 million unique visitors faster than any other website.  And on the surface, Pinterest is a blissfully spam free environment.  Just lovely pictures.

(See the List of Suspicious Pinterest URLs that spam sites use for the latest)

Nonetheless, the spammers have moved into Pinterest big time.  And users are starting to notice.

The first generation of spam involves the spammer posting hundreds of items that go to a spammer’s page which offers an item for sale.  When the user clicks to order, it takes them to Amazon for purchase, and the spammer picks up an affiliate payment for bringing the buyer in.  This kind of spam has gotten a lot of attention lately.

But there’s novel approach that targets people based upon what they pin.

Let’s say you pin a Gucci purse to your board.   You are inadvertently advertising yourself as someone who owns or aspires to own a Gucci purse.  And the criminals notice this.

All of a sudden, you pick up a follower like this:

That looks pretty innocent (although Tandy doesn’t say a lot about herself — that’s a tip off).  So you think, those star things look good, what are they?  You click on the picture and see:

Still not a lot of information.  But there’s a clue — I’ve added the red arrow pointing to the tip off that something’s amiss with the page.  The URL pinleresl.com is clearly meant to look like pinterest.com.

And so you click the image and are led to a page like this:

They want to sell you fake Guccis. This is illegal.

A page full of fake Guccis for sale.  Why? Because you like luxury purses, and this is targeted to you.

Sometimes the page leads to something that fakes not just the products, but Pinterest’s sponsorship as well:

Click on Image to Enlarge and See the Fake URL

It looks like Pinterest is sponsoring a give-away of L’oreal products — but of course it is not.  What is more likely is either that (a) it will try to pry enough personal information out of you to steal your identity or (b) it will try to convince you to install some sort of malware (I played along with one long enough to discover it wanted to install a tool bar in Google Chrome for me), or (c) all of the above.  This kind of stuff is bad news if you fall for it.

All the usual scams are out there on Pinterest — phishing, fake contests,  malware.  Everything on the Internet that is bad is just one click away.

Again, the worrying thing about this is that the spammers aren’t just passively posting catalogs of products they want to sell like has been observed before.  They are actively looking for users who express interests in certain brands or products, and targeting with focused content for knock-offs or phishing. You are being targeted by what you pin on Pinterest.  This makes it much more likely that you’ll fall for the scam when it is about something you’re interested in.

There are many other examples like this with fictitious Pinterest users whose pins all lead to bad things.  Probably nobody knows how much of this is going on, but it is a problem that the brand owners and Pinterest are going to have to grapple with.  The availability of spam-bots makes this sort of thing quick and easy to set up.

My wife (the active pinner of the two of us) first alerted me to this problem, and so I sat down and ran through all her followers. I discovered that 50% of her followers are spammers/phishers/pirates.  And she’s not unusual.  I looked at several of her (real) Pinterest friends and found pretty much that everybody was starting to attract a large collection of spam followers.

What’s especially pernicious is that unknowing Pinterest users are re-pinning spam.  Let’s say you see a photo on Pinterest you like.  If you don’t click through it, you don’t know where it goes.  And so when you re-pin it, all your followers will see it — and if your friends click through (maybe just because you re-pinned it?), they could be infected with a virus because of your repin.  Is it your fault? No, you’re a victim too.  But it’s insidious how this can spread from user to user like … a virus.

How do you detect it these spammers? Right now, there’s a couple things I see …

  • The spammers have lots of boards, but only one pin per board:
    Click to enlarge
    You might have a couple boards with one pin, but every single board with one pin?  Not real typical for a Pinterest user.  And the description of a lot of these folks is blank.  Just a name.  So if the user looks unusual — lots of boards, but about the same number of pins as boards — it’s a reason to be suspicious.
  • The URLs don’t go to a real web site, they go to a URL shortener like bit.ly or goo.gl:

    Not all of these people do this, but if you see a link shortener being used it’s a bright red flag.  There’s a fair number of link shorteners out there, but if the web site doesn’t look real to you, it’s worth thinking about.  As a note, Pinterest should disallow the use of link shorters like this that hide what the real web site is.
  • The URL is trying to fool you by looking like a real site, but is just trying to confuse you — see the second picture in this blog post for the “pinleresl.com” example.
  • You click through and see something like this:

Google says “Stay away!”

You know that’s bad news.

  • You see some sort of spoof or phishing site like:

It looks official and real, but it’s totally fake and totally going to rip you off if you “Participate Now”.  Again, the URL is the big give-away.

Unfortunately, the problem with giving any specific advice is that the spammers are going to adapt quickly to any patterns we detect.  So your best protection is to be wary, know that not everything is as it seems, and if it doesn’t pass the sniff test, get out.  If I notice changes in their behavior, I’ll post updates as time goes on.  You can follow me on Twitter (socialseercom), sign up for this web site (there’s a link somewhere around here to get notifications of updates), or just check in now and then.

Caveat Pinner — and pass this along to anyone you know who uses Pinterest.

Further reading:

Globe & Mail: Social networking site Pinterest in battle against spammers

Time: Pinterest Easiest Site to Spam Says Man Making $1,000 a Day Doing It

 

Chuck Grassley’s Terrible, Horrible, No Good, Very Bad Day

Now that Saturday is over here on the east coast, I couldn’t resist taking another look at the viral explosion of Senator Chuck Grassley on Twitter today after he called the President “Stupid”.  Let’s start with how many Tweets mentioned him:

Tweets By Hour mentioning Senator Chuck Grassley

Click on image to enlarge

His tweet went out at 11:51:22.  Prior to that moment, there had been 104 tweets mentioning him since the start of the day.  In the next 8 minutes or so (by noon), there had been 160 more tweets about him, and then the numbers skyrocketed after that.  There were over 1000 tweets between noon and 1pm!  Then things settled down until another spike that happened during the 6pm hour.

During the noon time burst, about half of the tweets were retweets, but it wasn’t it wasn’t a big retweet landslide where one or two tweets take over (like we’ve seen with huge spikes like, for example, as awareness of Travon Martin hit twitter).  The most retweeted tweets were from Grassley himself, and Chris Hayes’ calling Grassley out only got 20 retweets.  People were expressing organic outrage.

During the 5 to 7 o’clock burst (the second spike), the most retweeted message  was from David Axelrod.  At the end of the day, David Axelrod’s message got the biggest boost from retweeting, with 320 retweets and another 120 or so mentions.

It’s never a good day when your opponents get to tell the story about you…

Did Senator Grassley Call the President Stupid? Or is his Twitter Account Hacked Again?

Because that’s the charitable explanation of what’s happening.

Senator Grassley is no stranger to twitter, as he’s a consistent user.  Here’s a month by month level of tweeting he’s done over the past 12 months:

Senator Grassley's Twitter Usage

Click to See Larger

You can ignore the last dip — it’s only the 7th of April, he has lots of days to go.

And he’s going to have a lot to say.  Because look at what’s happened to the number of mentions he’s getting on Twitter:

On 4/7, his average twitter mentions jumps from around 100 to over 3000

Click on chart to enlarge

Sadly for the Senator, most of those mentions are not favorable — they are all harshly critical of his Tweets from today (April 7th).  Just three little Tweets:

Senator Chuck Grassley disrespects the President

Most of the tweets are focused on the middle one, where he calls the President stupid, although a lot of people retweeted the last one.  Brevity is the soul of wit!

While I am no fan of the Senator, I will observe the following.  As far as I can tell, in his years and years of tweeting, he used the word “stupid” only once, and in reference to a law, not a person.  It seems out of character. So I hope he didn’t call the President stupid.  Because that would be a stupid thing to do.